1. Communicating information in a CRM Project
(Blog/Blog)

... will depend on the type of information: the customers acceptance of the project should be formal so this could be via mail, fax or letter. (Signed in blood would be nice.) On the other hand telling someone ...

2. Increase the Customer Lifetime Value through Customer Intimacy
(Blog/Blog)

Being a good supplier, offering good products at a good price is no longer sufficient to keep your customers buying from you. The ever growing greed for cheap products will drive your customers towards ...

3. Hosted CRM for Small Companies
(Blog/Blog)

... companies use it to pass the time while waiting for their on site CRM implementation. Master data - like customers, contacts and products - can be uploaded and extracted in an fairly easy way. The biggest ...

4. Bench sitting
(Blog/Blog)

... about emphasizing technologies. Help them to explore their knowledge without being modest. Contact previous customers of the consultants. Often Customers are interested in getting the same consultant back ...

5. Use Your Strategy For Tough Decisions
(Blog/Blog)

... a person that would give you something in return. In our minds ‘NO’ means not complying. No wonder a lot of companies made it their company strategy never to turn down a customers’ requests. Unfortunately ...

6. Employee Satisfaction
(Blog/Blog)

... your most knowledgeable employees is as important as keeping your customers. Unfortunately some companies have all the trouble in the world to keep their business running. This often brings them to take ...